Shipping & Returns

All orders are processed within 3-4 business days after receiving your order confirmation email. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Business days refer to M-F and exclude national holidays.

RETURN POLICY

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 20 days of your order being fulfilled. Items must have tags still attached and be unused, unwashed and in their original condition. Your return will be refunded in form of store credit.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Items marked Final Sale can not be returned. Jewelry, hats and sale items are considered final sale.

DAMAGED/FAULTY ITEMS

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to relay that with the shipping carrier.

If your item or items get delivered and have defects, please email hello@shopmodernmathis.com a photo of the defect along with your order number within 7 days of delivery. We will work quickly to give a refund for the merchandise in form of store credit or a replacement if stock allows.


LOST PACKAGES

We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.


ORDER CANCELLATIONS/CHANGES

If you would like to cancel your order, we can do so as long as the order has not been packaged or shipped. Please email us at hello@shopmodernmathis.com to cancel or change your order.

If you have any further questions, please contact hello@shopmodernmathis.com and we will be happy to answer!